AI web chat

A website chat that knows every venue

Guests ask the same questions on your website late at night, and if nobody answers, they book somewhere else.

Man smiling at his phone in a candlelit pub
Same knowledgeas the phone agent
Bookingstaken in the chat, with payment links
Every chatkept with its outcome
The challenge

Website visitors want an answer now: is there space on Saturday, can we bring a cake, is it step-free.

A contact form gets a reply tomorrow. By then the guest has booked elsewhere.

The solution
  • A chat agent on every venue's website, answering from the same knowledge as the phone agent.
  • It checks availability, takes the booking and sends a secure payment link, all inside the chat.
  • Every conversation is kept with its outcome, so the team can see what guests are asking and step in where needed.
The result

Built and trialled on the venue websites, with a chat dashboard and full conversation history. Ready to switch on across the group.

Inside the system
Chat dashboard with totals, history and a conversation
Chat outcomes across every venue, and a booking taken in the chat.

Screens recreated with sample data. No customer information is shown.

Want results like these?

Tell us where the time goes. We will show you which blocks fit, and what it would take.

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More case studies
Friends raising drinks at a busy cocktail bar
Client story

How Nightcap answers every venue's phone, day and night

Bars miss the phone at exactly the moment it matters: Friday night, mid-service, with the team flat out on the floor.

Nightcap
Read the story
Estimator at a desk surrounded by drawings and specifications
Knowledge base

All your know-how in one place

The answers live in people's heads, PDFs and old emails, so every agent and every new starter asks the same questions.

See the solution

All case studies