All your know-how in one place
The answers live in people's heads, PDFs and old emails, so every agent and every new starter asks the same questions.
Opening hours change, menus change, policies change. When the facts live in ten places, the phone agent, the website chat and the new starter all give different answers.
Technical teams spend hours searching specifications and standards for one clause.
- One knowledge store per venue, project or department, kept up to date by the team or imported from a spreadsheet.
- Every agent, whether phone, chat, email or assistant, answers from the same store.
- Answers from documents are cited to the page or clause, so people can check them.
Each venue's information, FAQs, opening, kitchen and happy hours with holiday overrides, menus and capacity feed the phone, chat and email agents, alongside a shared drinks compendium.
Each project has its own document library for writing scopes of work, which passed acceptance testing in June 2026. A personal assistant answers from email and SharePoint, and HR and IT assistants answering from approved policies are in testing.
Screens recreated with sample data. No customer information is shown.
