Every venue's phone line, on one screen
Nightcap · UK bar and hospitality group · 40+ venues
One operations dashboard brings every venue's calls, bookings, enquiries and call grading together, and every change to the agents is tested at every venue before it goes live.
Live. Scenario testing added in September 2026.
With an agent on every venue's phone, the questions change: which venues are converting calls, where callers get stuck, and whether today's change has broken anything.
That information was spread across the telephony provider, the voice platform and two booking systems, none of which talked to each other.
- One dashboard across all venues: calls, bookings, enquiries and transfers, filtered by date, region and venue, with every call graded after it ends.
- A scenarios page that runs every agent release against realistic test calls at every venue before it goes live, including replays of real calls.
- A deployment record and a documented rollback for every venue, so a bad change can be undone quickly.
Screens recreated with sample data. No customer information is shown.
At the latest release check, 918 of 923 test runs passed, and 51 of 54 scenarios were handled correctly every time. The rest were flagged for review before release.
Moving one venue's knowledge base to a structured prompt cut off-script answers from 10 in 284 test runs to none in 922.
Plain-language questions over the same data, so managers can ask the dashboard what they need rather than look for it.
Built with- Operations dashboard
- Automated call grading
- Scenario testing
- Release ledger and rollback
